TruckSumo is an online marketplace for hiring last-mile logistics services. TruckSumo does not own or operate any vehicles. We simply connect customers who require goods transportation to companies and individuals who offer the same. If you use the website (www.trucksumo.com) or make a booking on TruckSumo via phone or email, you are subject to the following terms and conditions.
You agree and acknowledge that TruckSumo is not your agent or the agent of participating goods carriers and is not a party to the contract for the hiring of the goods carriers.
All goods carriers that are hired via TruckSumo are operated by third party providers. TruckSumo does not guarantee the ability of the goods carriers. It is solely your responsibility to determine if the goods carrier matched to you will meet your needs and expectations.
TruckSumo will not participate in disputes between you and the goods carrier. Use of goods carriers arranged or scheduled using the services is at your own risk and judgment. TruckSumo shall not have any liability arising from or in any way related to your transactions or relationship with the goods carrier.
You undertake to TruckSumo that you shall not permit any other person who has an interest in the consignment to bring a claim or action against TruckSumo. If a claim or action is made you will indemnify TruckSumo and its partners against the consequences of the claim or action and the costs and expenses we incur in defending it.
TruckSumo shall not liable for any delays, loss or damage arising out of any circumstances beyond the control of TruckSumo. These include but are not limited to 'Act of God' i.e. earthquakes, floods, cyclone, storm, fog etc. or 'Force Majeure' i.e. Riots, civil war; any act or omission by a person not employed or contracted by TruckSumo to carry out the Services such as government officials, third parties, receiver etc.
The customer will be responsible to pay Toll charges. All RTA/police challans for non-compliance will be paid by the customer. This excludes challans for vehicle related offenses like insurance, pollution or fitness certificates.
Insurance and 100% money back guarantee is intended for individuals and not businesses. TruckSumo reserves the right to finalize this on order basis.
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content for any purpose, except as specified herein.
Considering there are multiple promotional offers running on the site, user can avail the benefit of only one offer at a time. No two promotional codes can be combined at the time of making a booking.
Actual vehicle may not be exactly as shown on the website and may vary depending on the availability of the vehicles and the city.
If any dispute arises during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Hyderabad. The arbitration proceedings shall be in the English language. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Hyderabad, India.
The TruckSumo Referral Program allows registered TruckSumo users to earn Cash in TruckSumo Wallet towards future trips by referring friend, family and customers to TruckSumo. To participate, TruckSumo customers must agree to these terms below. 1) TruckSumo customer shares his/ her referral code. 2) The new customer uses the code while placing the order for his/ her first booking. 3) Once the new booking has been successfully completed, both the referring and the referred customers get the amount added to their TruckSumo wallet. Wallet amount needs to be used against services with TruckSumo and is not redeemable for cash or any other form of credit. Other terms and conditions apply.
If the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action. You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action.
Your access or use of the website or our service via phone or email shall be deemed proof of your acceptance of these Terms and Conditions.
Cancellation Policy for online payments: In an event of a cancellation or refund request, we shall process the refund in 15 working days from the day of request.